FAQ

What is aohscna?

aohscna™ is a premium air lifestyle brand focused on creating comfortable, intelligent, and modern air solutions. Our product range includes smart fans, air circulators, portable cooling products, and air comfort devices designed for homes, offices, and outdoor environments.

Where do you ship?

We currently ship to eligible addresses within the United States. Shipping availability and estimated delivery times are displayed during checkout.

Do you offer free shipping?

Yes. We offer free shipping on orders over $50, unless otherwise stated during promotions or checkout.

How long does delivery take?

Delivery times vary depending on destination, product availability, and shipping method.

Once your order ships, tracking information will be sent to the email address used during checkout.

How can I track my order?

After your order has been shipped, you will receive a shipping confirmation email with tracking information.

Can I return my order?

Yes. Eligible products may be returned within 30 days of delivery, subject to our return policy.

Please contact our support team before returning any item so we can provide the correct return instructions.

What if my product arrives damaged or defective?

Please contact us as soon as possible with your order number and photos or videos showing the issue.

Our support team will review your request and help provide the appropriate solution.

Do aohscna products include a warranty?

Eligible aohscna™ products include a 1-year limited warranty against qualifying manufacturing defects.

Warranty coverage may vary by product. Please refer to the specific product page or warranty policy for detailed information.

Are aohscna fans air conditioners?

No. aohscna™ fans and air circulators are designed to improve airflow and personal comfort.

They help create a cooler-feeling environment through air movement, but they are not replacements for refrigerated air-conditioning systems.

Are your products suitable for bedrooms?

Many aohscna™ products are designed with quiet operation, adjustable airflow, and comfortable performance, making them suitable for bedrooms, offices, and everyday living spaces.

Please check each product specification page for detailed features and operating information.

How do I choose the right aohscna product?

For personal use or desktop spaces, choose compact cooling products.

For bedrooms and larger rooms, consider air circulators, tower fans, or larger airflow solutions.

For outdoor activities, portable cooling products provide flexible comfort.

How should I clean my fan?

Always unplug the product before cleaning.

Clean exterior surfaces with a soft, dry or slightly damp cloth. Do not immerse the product, adapter, or electrical components in water.

Please refer to the product manual for model-specific cleaning instructions.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible.

Once an order enters processing or shipping, changes may no longer be possible.

What information should I include when contacting support?

For faster assistance, please include:

• Order number
• Email address used at checkout
• Description of your question or issue

How can I contact aohscna?

For product questions, order support, shipping, returns, or general inquiries, please contact us:

Email: service@aohscna.com

Our support team will respond as soon as possible during normal service hours.